Terms & Conditions

Last updated: September 19, 2026

These Terms & Conditions govern communications and use of services offered by Compass Property Management (“Compass,” “we,” “us,” or “our”), including communications by telephone, text message, email, and through our website.

Property Management Services

Property-management services are governed by the applicable written management agreement, lease, addenda, owner authorization, vendor agreement, or other written agreement. Website descriptions are general information and do not replace the terms of a signed agreement.

SMS/Text Messaging Program

By providing your mobile phone number and affirmatively consenting to receive text messages from Compass Property Management, you agree that Compass may send you SMS or MMS messages related to property management, leasing, rental inquiries, applications, appointments, maintenance, account or service updates, property access, resident or owner communications, and other communications connected to your relationship with Compass.

Consent to receive text messages is not a condition of purchasing property-management services or renting a property unless messaging is necessary to provide a service you specifically requested.

Message Frequency

Message frequency varies depending on your relationship with Compass and the nature of the communication.

Message and Data Rates

Standard message and data rates may apply based on your wireless carrier and mobile plan.

Opting Out

You may opt out of SMS messages at any time by replying STOP to a message from Compass. After an opt-out request is processed, you may receive a final confirmation message. We will not continue sending SMS messages to that number unless you later provide valid consent again, except where a message is legally required or otherwise permitted.

Help and Support

For help with SMS communications, reply HELP to a text message from Compass, call (949) 229-3071, or email Support@compasspropertymgnt.com.

No Guarantee of Delivery

Wireless carriers and communications providers are outside Compass’s control. Message delivery may be delayed, blocked, or unavailable. Do not rely on text messaging for emergencies.

Emergency Communications

If there is an immediate threat to life or safety, call 911. Residents should use Compass’s designated emergency-maintenance process for urgent property issues. Text messages and ordinary email are not guaranteed emergency channels.

Telephone Calls, Recording, and Transcription

Calls with Compass may be recorded or transcribed by us and our service providers for quality assurance, training, documentation, customer service, security, and operational purposes. Where required, callers will receive an appropriate recording or transcription notice. Continuing a call after receiving that notice may constitute consent where permitted by law.

Communications Service Providers

Compass uses third-party communications service providers to support telephone, SMS/MMS messaging, call recording, transcription, and technology-assisted customer-service functions. Use of those systems may also be subject to applicable provider terms and privacy practices.

Privacy

Our handling of personal information, mobile information, communications data, recordings, and transcripts is described in our Privacy Policy. Mobile opt-in information and consent are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Website Information

Information on this website is provided for general informational purposes. Rental estimates, market statistics, pricing descriptions, service-area information, legal or compliance discussions, and property-management descriptions may change and should not be treated as a substitute for property-specific analysis, legal advice, tax advice, insurance advice, or a signed agreement.

Third-Party Links

Our website may link to third-party portals, listing platforms, vendors, government resources, and service providers. Compass is not responsible for the content, availability, or privacy practices of third-party websites.

Changes to These Terms

We may update these Terms & Conditions from time to time. The “Last updated” date above indicates the most recent revision.

Contact

Compass Property Management
Phone: (949) 229-3071
Email: Support@compasspropertymgnt.com