Privacy Policy

Last updated: September 21, 2026

This Privacy Policy explains how Compass Property Management (“Compass,” “we,” “us,” or “our”) may collect, use, disclose, and protect personal information when you visit our website, contact us, communicate with us by phone, text, email, or online form, apply for a rental, use a portal, request property-management services, or otherwise interact with us.

Information We May Collect

Depending on your relationship with Compass, we may collect information such as your name, email address, phone number, mailing or property address, rental or ownership information, application information, maintenance requests, payment or account information handled through authorized systems, communications, and information you voluntarily provide to us.

Website and Device Information

Our website and service providers may collect technical information such as IP address, browser type, device information, pages viewed, referring pages, timestamps, cookies, and analytics data used to operate, secure, and improve the website and our services.

Telephone Calls, Recordings, and Transcriptions

Calls with Compass may be recorded or transcribed by us and our service providers for quality assurance, training, documentation, customer service, security, and operational purposes. Where required, we provide notice that a call may be recorded or transcribed.

Compass uses communications technology providers for telephony, messaging, call recording, transcription, and technology-assisted customer-service functions. These providers may process communications data on our behalf in connection with the services they provide.

Text Messages and Mobile Information

If you provide your mobile number and consent to receive text messages, Compass may use that number to send communications related to property management, leasing, rental inquiries, applications, appointments, maintenance, account or service updates, property access, resident or owner communications, and other communications connected to your relationship with Compass.

Message frequency may vary. Standard message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. For help, reply HELP, call (949) 229-3071, or email Support@compasspropertymgnt.com.

Mobile information, text-messaging originator opt-in data, and consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose information to service providers that process communications on our behalf as necessary to provide the requested service, subject to applicable obligations.

How We Use Information

We may use personal information to respond to inquiries; provide property-management, leasing, resident, owner, vendor, and customer-service functions; process applications or service requests; communicate about properties or accounts; coordinate maintenance and vendors; maintain records; improve operations; prevent fraud or misuse; comply with legal obligations; and protect Compass, our clients, residents, vendors, and others.

Service Providers and Disclosures

We may disclose information to vendors and service providers that support our operations, such as property-management software, telephony and messaging providers, cloud and email services, payment processors, application or screening providers, maintenance vendors, analytics providers, professional advisers, and other service providers where appropriate.

We may also disclose information when reasonably necessary to comply with law, legal process, court orders, governmental requests, insurance requirements, contractual obligations, or to protect rights, property, safety, and security.

Dialpad as a Communications Service Provider

Dialpad is an AI-powered communications platform used by Compass to connect with customers and other contacts by telephone and messaging. Depending on configuration, Dialpad may support call recording, transcription, messaging, and AI-enhanced customer-service features. Recordings and transcriptions are processed in connection with those communications and applicable notices or consent requirements.

Cookies and Analytics

Our website may use cookies, analytics, and similar technologies to understand site traffic, improve usability, maintain security, and measure website performance. Your browser may allow you to limit or block cookies, although doing so can affect site functionality.

California Online Tracking Disclosures

Browser Do Not Track: Our website does not currently change its data-collection behavior in response to a browser’s Do Not Track (DNT) signal.

Third-party collection: This website currently uses third-party services including Google Analytics and Tawk.to. When their technologies operate on the site, those providers can receive technical and interaction information such as IP address, device or browser information, page activity, and chat or interaction data as applicable. Their handling of information is also governed by their own privacy practices. Compass has not independently verified whether any such provider uses information collected through this site to track a user’s activities across unrelated websites or online services.

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, to provide services, maintain business and property records, resolve disputes, enforce agreements, and meet legal, accounting, insurance, and compliance obligations. Retention periods vary depending on the type of information and the reason it is maintained.

Security

We use administrative, technical, and operational safeguards designed to protect personal information. No system or transmission method can be guaranteed completely secure, so we cannot promise absolute security.

California Privacy Rights

California residents may have privacy rights under applicable law, which can include rights to request access to, correction of, or deletion of certain personal information and information regarding certain disclosures. The availability and scope of these rights depend on the applicable law and circumstances. To submit a privacy request, contact us using the information below.

Children’s Privacy

Our website and property-management services are not directed to children under 13, and we do not knowingly use the website to solicit personal information directly from children under 13.

Third-Party Websites and Portals

Our website may link to third-party websites, portals, rental platforms, government resources, or service providers. Their privacy practices are governed by their own policies, not this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date above identifies the most recent revision.

Contact Us

For questions about this Privacy Policy or a privacy request, contact:

Compass Property Management
Phone: (949) 229-3071
Email: Support@compasspropertymgnt.com